delivery information

SHIPPING AND DELIVERY

Your order will be sent within 2 working days.

Our courier applies additional delivery times (between 2 to 8 days depending on the country). The Petrusse Company shall not be held liable for a delivery delay on the part of the courier. Moreover, our Customer Service should be informed as quickly as possible of any or all non-delivery or delivery delay in excess of eight working days.

Any or all complaint which is made thirty days after the date on which your order was confirmed shall not be considered. When you receive your order, you should check it to ensure that it matches the item(s) ordered and give details of any possible anomalies you may have found in writing, if possible on the delivery slip, with your signature (open parcel, damaged product, etc.)

You should then contact Customer Service by email or telephone to keep them informed.

RETURNS – EXCHANGES – REFUNDS

You may return or exchange any unwanted product you have ordered on the Petrusse.com website within 7 clear days from the date of delivery on the following terms and conditions: The products must be returned with the purchase receipt or a photocopy of it in the case of a partial return, in their original condition and packaging, to the following address:

Online Sales Service, Maison Petrusse – 3, chemin de Cantau 33210 Langon –France