Your order is prepared and shipped within 2 business days. For Atelier items (feathered, embroidered, etc.), an additional 2 business days may apply.

Once your package has been shipped, delivery times vary from 2 to 8 days depending on your destination country. These are the times practiced by our carriers La Poste and DHL. Petrusse cannot be held responsible for delays caused by the carrier.

Shipping is free for purchases of €190 or more in the Eurozone. Below this amount, shipping costs apply depending on your destination.

If your parcel is more than 8 business days late, please contact our customer service at hello@petrusse.com or at +33 (0)5 56 31 74 74, Monday to Friday excluding public holidays from 10am to 5pm, stating your order number. All claims must be made within 30 calendar days of your order being placed.

Yes, in-store pickup is available at our two boutiques, at 8 allées de Tourny in Bordeaux and 46 boulevard Raspail in Paris. Your order will be ready within 2 business days and you will receive an email as soon as it is available. You will then have 14 business days to pick it up, with your order confirmation and a valid ID.

Custom products are subject to a specific procedure. We invite you to contact our Atelier directly at hello@petrusse.com to inquire about applicable deadlines and conditions.

You have 14 days from the date of delivery to return or exchange an item that does not suit you. The product must be returned in its original condition and packaging, accompanied by its purchase invoice.

Return costs are covered by Petrusse for all returns from metropolitan France. Contact us at hello@petrusse.com to receive the procedure to follow.

International returns are at your expense. Return your item with your invoice to the following address: PETRUSSE – Service Vente en Ligne, 3 Chemin de Cantau, 33210 Langon, France. We recommend using tracked shipping, as the risks associated with return transport are your responsibility.

Yes. Any item purchased on petrusse.com can be exchanged or issued as a credit note in the form of a gift card valid for 6 months in our Petrusse boutiques. Exchanges or credit notes are possible within 30 days of delivery, upon presentation of the intact product in its original packaging and the purchase invoice.

Yes. Promotional products expressly marked "No returns, no exchanges" are excluded from any return or exchange process. Products customized at your request are also not eligible for the right of withdrawal.

Exchanges of sale items are based on the original price paid. No compensation may be claimed in the event of a subsequent price reduction.

Refunds are issued within a maximum of 30 days after receipt of your returned package, using the same payment method as the one used for your order.

Return shipping costs are at your expense, except for defective items which will be exchanged. The delivery fees for the initial order are not refunded.

Items received as gifts are not eligible for cash refunds. However, an exchange or gift card may be offered under standard return conditions.

No. The risks associated with return shipping are entirely your responsibility. We recommend using a shipping method with a tracking number to protect yourself in case of loss or damage.

Our loyalty program allows you to earn points with each purchase and through various actions, which you can then exchange for vouchers. Simply create an account on petrusse.com to automatically join. All the details are available on our dedicated loyalty program page.

You earn 1 point for every euro spent on the website. You can also earn points by subscribing to our newsletter (50 points), subscribing to our Instagram page (50 points), sharing our latest post in your story (80 points), leaving a review on Trustpilot (200 points), leaving a Google review for our Bordeaux Tourny or Paris store (200 points each), or by sending us a video (300 points).

Your points can be exchanged for vouchers redeemable on petrusse.com. 200 points entitle you to a €10 voucher, 500 points to a €30 voucher, 1,000 points to a €60 voucher, 1,500 points to a €90 voucher, and 2,000 points to a €120 voucher.

You can access your points balance at any time from your customer account on petrusse.com. For any questions regarding the program, please visit our loyalty page or contact us at hello@petrusse.com.

Our team is available to answer all your questions by e-mail at hello@petrusse.com, by phone at +33 (0)5 56 31 74 74, or via our contact form. We are available Monday to Friday, excluding public holidays, from 10 am to 5 pm.